Be a responsible player at 1xmm
Gaming is for entertainment. This page covers everything you need to know about setting limits, self-exclusion, and how to get expert help.
We put every player's wellbeing first
21+What responsible gaming means
At 1xmm, every player is encouraged to treat entertainment as the main purpose, and we are committed to helping you stay in control. Responsible gaming means managing your own budget and time, and making sure that gambling does not affect your daily life, relationships, or finances.
Gaming can be enjoyable, but it can also reach a point where it becomes hard to control. When that happens, the ability to make your own decisions and having support around you matters a great deal. This page gives you a full guide on how to check in with yourself, how to set limits on your play, and how to take a break if you need one.
Only players aged 21 and above are allowed to use the 1xmm platform. We strictly prohibit access by anyone who is underage.
Control tools we provide
Deposit limit
You can set a cap on how much you deposit per week or per month in advance. Take a proactive approach to managing your gaming budget yourself.
Session time limit
You can set your own daily limit on how long you play. Use a personal timer to make sure you do not go over your session time.
Temporary Time-out
If you want to step away from gaming for a while, you can request a Time-out of 24 hours, 7 days, or 30 days. Your account cannot be reopened until that period is over.
Self-Exclusion
If you want to stop gaming for the long term, you can request Self-Exclusion. Your account access and promotional emails will be suspended.
24/7 expert support
If you have any concerns about your gaming, you can reach us through our Burmese Live Chat 24/7. You can also contact us by email.
Protecting family and friends
If you think a family member is struggling to control their gambling, you can contact us directly and request protective measures on their account.
Check in with yourself
If you answer "yes" to one or more of the questions below, please consider seeking expert help —
- Do you keep playing because you think you can win back the money you lost?
- Have you ever borrowed money or sold your belongings to fund your gambling?
- Have you ever hidden how much time you spend gambling from your family or friends?
- Have you ever tried to stop gambling while playing but couldn't?
- Has gambling ever affected your work, education, or relationships?
- When you're not gambling, do you feel restless and find yourself constantly thinking about it?
These questions are not a professional medical assessment — they are simply a first step toward deciding to take a break on your own.
How to set your limits
Log in to your account
Log in to your account from the 1xmm Login page and open your Profile.
Find Settings
Open the Responsible Gaming limit settings.
Choose a limit
Select a deposit limit, a playing time Time-out, or Self-Exclusion.
Confirm
Once you save your settings, we apply them immediately.
Understanding gambling risks
Gambling should be seen purely as entertainment, not as a source of income. Know that you can lose money, and never gamble with funds that shouldn't be in your budget — such as medical expenses, rent, or education costs.
Chasing losses — pushing hard to "win back" money you've lost — is a common sign of problem gambling. If you feel this way, stop playing immediately and contact us via Live Chat or email.
What matters is not how much you play, but whether you're enjoying it. If you're no longer having fun, it's time to stop.
Ways to control your time and money
- Set a gambling budget before you play and stop immediately once you reach it.
- Limit your daily play to 1–2 hours — set an alarm and stick to it.
- Don't gamble when you've been drinking or when you're tired.
- Keep up with other leisure activities while you're playing.
- Talk openly with a family member or someone close to you about how much you gamble — outside support really helps.
How to get help
Live Chat (Burmese)
1xmm's Burmese Live Chat is available 24/7. Requests to set gambling limits, Time-out, and Self-Exclusion are handled right away.
Contact us by email
If you'd like to reach us with more details, send an email to [email protected]. The Responsible Gaming team responds 24/7 during operational hours.
Our email — [email protected]
Play and stay in control
If you'd like to set limits and start playing more safely, log in from 1xmm Login. All gambling tools are freely available to you.